Reference

How 999g Sets Out Its Legal Position

These legal terms govern your account, your activity on 999g, and how we handle disputes, data and wallet transactions through bKash, Nagad and Rocket.

Account Terms ApplyJurisdiction-Dependent AccessbKash, Nagad, Rocket Wallet ConditionsPolicy Updates NotifiedBangladesh-Focused Eligibility
999g How 999g Sets Out Its Legal Position
LEGAL CONTACT PATHS

Reach Us on a Policy or Account Question

If you have a question about these legal terms, your account status, or a wallet transaction under dispute, our support team handles policy queries directly. You can reach us through live chat, email or the in-app message thread — whichever you have access to from your device. We aim to respond to legal and account queries with a clear written answer, not just a copy-paste of the policy text.

Live Chat Start a chat from your account dashboard. Use this for urgent account or wallet questions — including bKash or Nagad transaction disputes that need quick review.
Email Support Send a detailed query to our support email for written policy clarifications, account closure requests or formal dispute submissions. Keep your account ID handy.
In-App Message Use the message thread inside your 999g account for follow-ups on existing legal queries. Your conversation history stays attached to your account record.
HOW WE HANDLE IT

Account Security, Data and Your Rights

We keep your account data and wallet activity protected through standard encryption. Your personal information — name, mobile number, payment method details linked to bKash, Nagad or Rocket — is held only as long as your account remains active or as required by applicable retention rules. You have the right to request what data we hold, to correct inaccuracies and to ask for deletion once your account is closed and any outstanding balances are settled. These rights depend on the applicable law in your region.

Data Retention

We hold your account data only while your account is active or as required under applicable law. Once closed, personal records are removed subject to legal retention periods.

Cookie Use

Cookies help us keep your session active, remember your wallet preference between bKash and Nagad, and track account security events. You can manage cookie settings in your browser.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — not even our support team will ask for it.

Request a Change

To correct your account details, update the mobile number linked to your Rocket or bKash wallet, or request data access, contact support with your account ID and the specific change needed.

Common Questions About 999g Legal Terms

These are the questions we hear most when it comes to account terms, data rights and eligibility. If your question is not covered here, start a live chat from your account page and our support team will give you a direct written answer.

Yes. Access to 999g depends on your local law and the eligible regions we currently serve. If your region restricts this type of activity, you should not open an account.

We hold your registration details, mobile number, payment method information such as your bKash or Nagad number, and your account activity history while your account remains active.

Yes, once your account is closed and your balance is withdrawn, you can request deletion of your personal data. Submit the request through email support with your account ID included.

We notify you through the mobile number or contact detail on your account. Continuing to use 999g after the update date means you accept the revised terms.

Raise it through live chat or email with the transaction reference and your account ID. We review wallet disputes by checking the payment record against your account ledger before reaching a decision.

Contact support via live chat or the in-app message thread. Provide your account ID and the specific detail to correct — for example, a mobile number change linked to your Nagad wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.